DOT vows to further enhance the Pinoy Brand of Service

Department of Tourism (DOT) Secretary Christina Garcia Frasco has her agency’s immediate plans to facilitate an inter-agency technical working group (TWG) that will strive to strengthen the capacity of micro-entrepreneurs such as food vendors to provide quality tourism services.

Frasco said the DOT has reached out to the Department of Trade and Industry (DTI), Department of the Interior and Local Government (DILG), Department of Agriculture (DA), and the Bureau of Fisheries and Aquatic Resources (BFAR), which shall comprise the TWG.

“We are facilitating this inter-agency technical working group for the purpose of commencing discussions on the implementation of standards to ensure high quality of tourism services which include regulations on accommodations, services, and pricing standards,” Frasco said in a press release.

She the DOT can help improve the standards of treating tourists in all destinations through the facilitation of various training sessions under the Filipino Brand of Service Excellence (FBSE) Program.

The FBSE Program promotes the best qualities and positive values of Filipino hospitality. It is envisioned to enhance and uplift the quality of tourism services in the country aimed at fostering excellent service to tourists as part of our distinct Filipino brand, she explained.

Excellence in service becomes a regional brand and a holistic national identity. With three unique modules, the tourism program aims to instill a culture of service excellence among tourism stakeholders in the country and raise the quality of service standards among the workforce in key tourism and service sectors, she added.

“If we are able to come together to agree on certain standards that our destinations would comply with, this would redound to the overall improvement of our tourism industry because in the end, tourists will be delighted with every destination they visit, and keep coming back,” she ointed out.

Frasco said the FBSE training will cover topics such as Service Excellence, Understanding and Engaging Customers, and Complaints Handling. “The training for the tourism community in Virgin Island, Bohol will commence next week,” she shared.

The training, Frasco noted, will be open to all interested tourism stakeholders, and would be facilitated by the DOT Office of Industry Manpower Development together with the DOT Region 7 Office in coordination with the local government units.